Mark Williams of RSU Contractors knows there’s no short cuts on the long road to success.
“Happy employees. Happy customers. When employees and customers are happy, everyone is happy.”
This simple yet telling statement from RSU Contractors owner and founder, Mark Williams, is indicative of the respect he has for his 40 employees and “great team of subcontractors,” and he is quick to pay it forward when it comes to the success of his business. “We’ve been able to grow so much because no one here thinks of themselves as ‘just employees,’ or that working with RSU Contractors is ‘just a job.’ Every single person at RSU understands he or she is an important part of a great team,” says Williams.
Founded in 1982, RSU Contractors began as Services Unlimited, a company Williams started to make some extra money while attending Middle Tennessee State University. “I washed windows and performed various odd jobs. Pretty much any project you can think of, I did it,” he says.
It was when the instructor for one of his college courses required students to develop a detailed company business plan that Williams realized what his window washing business could become. Pat Bouton joined Services Unlimited in 1984 as a house painter and, over the years, they grew the business together. Williams and Bouton acquired their Tennessee State Contractors License in 1990, changing the company name to Remodeling Services Unlimited, and later to RSU Contractors.
RSU Contractors specializes in kitchens, bathrooms, whole house remodels, additions, renovations and handyman projects. And the company is particularly well known for outdoor living renovations.
Remodeling the RSU Way
“If you want a drop-dead gorgeous sunroom, screen porch, kitchen, bathroom, basement or addition, we can deliver,” says Williams. “We’ve got it covered from simple, fancy, upscale and contemporary to old-school, big budget, small budget and everything in between. If you can dream it, we can design and build it.”
Today RSU Contractors is one of the largest remodeling companies in the United States. Says Williams, “I like to think we’ve been able to grow so much is due to our insistence on quality, renowned customer service and the way we go to great lengths to remove stress from a house renovation.”
“Since 1982 we have had one simple goal: “Deliver quality work by professionals to create the most satisfying, highest-quality, complete peace-of-mind remodeling experience for our customers.”
Owner, RSU Contractors
Williams says that RSU Contractors consults with customers by using a detailed document database during the planning phase of the project. Then they make a “shopping list” for customers before the project begins so everyone is working from the same page. These steps, along with their “zero-stress” project management, ensure a smoother remodeling process.
“We take care of our customers, employees, and vendors and maintain a focus on excellence,” he says. “Simply put, we treat people with respect, take pride in our work and take a professional approach to deliver a quality job.”
In other words, there are no shortcuts on the long road to success.